Customer Care

SIZING

 

Women's Size Chart:

SHIPPING

Domestic U.S. Rates:
$8 Priority Mail 1-3 business days within the U.S. 

International Rates:
$35 Flat Rate Priority Mail International Shipping, 6-10 business days. 

When shipping to international addresses, customers will be responsible for import duties and taxes on all international orders.

Free Shipping:
Free shipping on any orders over $200.

RETURNS & EXCHANGES

We are glad to refund/exchange any full-price merchandise within 10 days of receipt of your online purchase. All items returned for an exchange or refund must be unworn with all original tags and packaging. All sale items are final sale and can not be refundedNo price adjustments. 

Customers are responsible for any return shipping costs. We encourage returning your merchandise with tracking information as we are not responsible for lost packages. 

Please e-mail info@index-series.com for refund/exchange. 

PREORDERS

Some styles are available for preorder only. Why pre-order?

We believe in slow fashion. When you preorder an item, it reduces over-production and consequently the annual carbon emissions the fashion industry is responsible for. Preorders allow us to produce only what is needed and it also gives you the opportunity to make customized adjustments and therefore cherish an item longer. 

Not every item in our collection is produced. If they do get produced, quantities and sizes are often limited. To ensure that a piece becomes available, we suggest you order it during our specified preorder period.

When your item is ready to ship, we will e-mail you an invoice with a tracking number. The delivery window for your preordered item will be 1-2 months after your order is placed. If you require an earlier delivery, please let us know by e-mail and we will try our best to accommodate. 

If you have any other questions, please e-mail us at info@index-series.com.

Thank you!