INDEX

Shipping & Returns

 

 

U.S. ORDERS

Please allow up to 3 business days for the processing of your order. Domestic shipping will be shipped via USPS Priority Mail with tracking. A shipping confirmation with tracking will be sent after the order has been shipped. International shipments are sent USPS Priority without tracking. If you would like tracking, we can include this for an additional fee. We are not responsible for items lost, damaged or stolen in the mail.

 

International Orders

If client is shipping to a destination outside the US, on top of Index Series's shipping cost, tax, customs and import duties will be levied by the client's local government. All additional taxes and fees are the responsibility of the client. This can range from 20% to 40% of the order value.

Items will be shipping from New York City, New York (United States), with an official invoice declaring the exact total of merchandise purchased in US Dollars.

$25 flat rate for economy international (4-7 day delivery)

$50 flat rate for expedited international  (1-3 day delivery)

 

returns & exchanges

We are glad to refund/exchange any full-price merchandise within 14 days of receipt of your online purchase. All items returned for an exchange or refund must be unworn with all original tags and packaging. All sales are final. No price adjustments. All sale items are final sale and can not be refunded. Customers are responsible for any return shipping costs. We encourage returning your merchandise with tracking information as we are not responsible for lost packages.